Our Vision

To give customers the most compelling IT Support experience possible.

Our Mission

Our mission is simple: make technology an asset for your business not a problem.

Our Values

We strive to make technology integrate seamlessly with your business so your business can grow. As your technology partner, when your business grows ours will grow with you, therefore, we will work hand in hand with you to support your growth.

Our Values

We develop relationship that makes a positive difference in our customers Business.

Our Values

We exibit a strong will to win in the marketplace and in every aspect of our Business

Tuesday, May 29, 2012

Helpdesk/ IT Support Know inside out Part 1


Help Desks are at the nerve centre of many organisations customer service focus. A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only.

Functions:  A typical help desk has many/several functions. It provides the users a single point of contact, to receive help on various computer issues. The help desk typically manages its requests via help desk software, such as an issue tracking system, that allows them to track user requests with a unique number. This can also be called a "Local Bug Tracker" or LBT. There are many software applications to support the help desk function. Some are targeting enterprise level help desk (rather large) and some are targeting departmental needs.

In the mid 1990s, Middleton at Robert Gordon University found through his research that many organizations had begun to recognize that the real value of their help desk(s) derives not solely from their reactive response to users' issues but from the help desk's unique position where it communicates daily with numerous customers or employees. This gives the help desk the ability to monitor the user environment for issues from technical problems to user preferences and satisfaction. Such information gathered at the help desk can be valuable for use in planning and preparation for other units in information technology. It changes company to company..

Level 1 is generally phone support, although some see it as phone/desktop support.
Level 2 is generally desktop support (that is, your standing at the PC helping), although some see it as an escalation from Level 1 if its not the basics.
Level 3 is generally an escalation point from level 1/2, although some companies have them as product support, each member in level 3 does support for a specific application, generally they are industry or company specific custom programs.

Organization: Large help desk have different levels to handle different types of questions. The first-level help desk is prepared to answer the most commonly asked questions, or provide resolutions that often belong in an FAQ or knowledge base. Typically, an issue tracking system has been implemented that allows a logging process to take place at the onset of a call. If the issue isn't resolved at the first level, the issue is escalated to a second, higher level that has the necessary resources to handle more difficult calls. Organizations may have a third, higher level, line of support which often deals with software-specific needs, such as updates and bug fixes that affect the client directly.

Larger help desks have a person or team responsible for managing the issues and are commonly called queue managers or queue supervisors. The queue manager is responsible for the issue queues, which can be set up in various ways depending on the help desk size or structure. Typically, larger help desks have several teams that are experienced in working on different issues. The queue manager will assign an issue to one of the specialized teams based on the type of issue. Some help desks may have phone systems with ACD splits that ensure that calls about specific topics are put through to analysts with experience or knowledge on that topic.
Many help desks are also strictly rostered. Time is set aside for analysts to perform tasks such as following up problems, returning phone calls, and answering questions via e-mail. The roster system ensures that all analysts get time to follow up on calls, and also ensures that analysts are always available to take incoming phone calls. As the incoming phone calls are random in nature, help desk agent schedules are often maintained using an Erlang C calculation.
Desktop support/Desk side team:  The deskside team (sometimes known as "desktop support") is responsible for the desktops, laptops, and peripherals, such as PDAs. The help desk will assign the desktop team the second-level deskside issues that the first level was not able to solve. They set up and configure computers for new users and are typically responsible for any physical work relating to the computers such as repairing software or computer hardware issues and moving workstations to another location.
Network team:The network team is responsible for the network software, hardware and infrastructure such as servers, switches, backup systems and firewalls. They are responsible for the network services such as email, file, and security. The help desk will assign the network team issues that are in their field of responsibility.
Server Team/ Network Team:The server team is responsible for most, if not all, of the servers within the organization. This includes, but is not limited to, DNS or Domain Name System Servers, Network Authentication, Network Shares, Network Resources, Email accounts, and all aspects of server software. It also includes more advanced services such as databases, Storage or Content Management Systems, specialized proprietary services, and other industry-specific server-based applications.


Friday, April 27, 2012

Make YouTube Videos for Business

Online video is now one of the best ways to communicate with your audience and build relationships. In terms of both the number of videos uploaded and the number of overall video views, YouTube is by far the most popular online video publishing and sharing site.
You can create a free YouTube channel for your business, and within minutes publish your original video content to the world. Even if you don’t have a budget for video creation, you can become a YouTube video publisher. Check out the following free or affordable services and apps that can help you get started making YouTube videos for your business.

Creating Videos

There are a variety of tools to help you make YouTube videos that are unique, professional, and interesting. Rather than simply recording your own video using your video camera, you can use one of the following tools to create a more customized video.

1. Animoto: Just upload your images, and Animoto creates video slideshows with music.
2. Xtranormal: With Xtranormal, you can choose an animated actor or character and a background for your video. When you enter your video text, the actor lip-syncs the text in an animated video.
3. Stupeflix: Use Stupeflix to upload images, text, maps, video clips, and audio. Once everything is uploaded, you can create a video that you can share on YouTube without leaving your Stupeflix account.
4. GoAnimate: With GoAnimate, you can create animated videos by choosing a theme, dragging and dropping characters, and recording lines for the characters to say.
5. Website Talking Heads: Need a video with a professional spokesperson to deliver the lines? It’s easy and affordable with Website Talking Heads.
6. Camtasia: To create screencast video content to publish on YouTube, try Camtasia Studios (available for Mac or Windows). For a free open source version, try CamStudio.
7. Call Recorder for Skype: Want to conduct video interviews and upload them to your YouTube channel? It’s easy with Call Recorder for Skype. You can download a free demo and upgrade to a paid version when you’re ready.

Editing Videos


Once you’ve recorded a video on an external device such as your smartphone or video camera, you need a tool to edit it. An unedited video looks cheap, and that’s probably not how you want people to view your brand and business. Check out the video editors below to cut and move content within your videos, and to add sound, transitions, images, text, and more.

8. iMovie: Unless you’re a video editing expert, you’ll probably be quite happy with the features offered in iMovie, which is the free video editing program that comes pre-installed on all Macs.
9. Windows Movie Maker: For Windows users, the free Windows Movie Maker software that comes on new PCs is a great video editing choice.

Enhancing Videos

You can easily enhance your videos by adding music, images, and even video content published by other people. For example, to create a highly professional business video, you should have an introduction and closing clip with music, text, and an image that provides your business name, website URL, and other important brand identity information. The following services provide royalty-free music, images, and video that you can legally use in your video content.

10. RoyaltyFreeMusic.com: You can find affordable music tracks and clips on RoyaltyFreeMusic.com. Individual tracks can be licensed for under 10 dollars.
11. Freeplay Music: Another great option for finding affordable music for your videos is Freeplay Music. This service offers a wide variety of music at various price points and licensing options.
12. Audacity: If you need to record and edit sounds for your videos, then the free open source Audacity audio editor and recorder is an excellent option.
13. iStockPhoto: You can find affordable and professional images, photos, animated clips, illustrations, and video clips on iStockPhoto.

Converting Videos


What if your video is saved in a format that your video editing program or YouTube doesn’t accept? Fortunately, there are a variety of free and affordable video conversion tools that enable you to convert your video to the format you need in seconds.
14. iSkySoft: iSkySoft offers affordable video conversion and video download software for Mac and Windows users.
15. HandBrake: For a free open source video conversion tool, try HandBrake for Mac or Windows.

What tools do you use to make YouTube videos for your business? Let us know in the comments below.

Monday, April 2, 2012

Bangladeshi Prime Minister's Email-id Hacked By Teamgreyhat

Bangladeshi Prime Minister's Email-id Hacked By Teamgreyhat 
বাংলাদেশের প্রধান মন্ত্রির ইমেইল একাউন্ট হ্যাক


After remaining silent for a certain time hacktivist group Teamgreyhat strikes again. The past records says this hacker group is know for hacking large number of sites but this time they did some thing different. Here the target was Sheikh Hasina, Prime Minister of Bangladesh. Teamgreyhat took responsibility for hacking into the official Email-id of Bangladesh PM (pm@pmo.gov.bd). Also they have claimed to have access to rest of other 73 email-id's of Bangladesh Prime Minister Office. Teamgreyhat have submitted the following screen shots- 






The above screen shots ware taken during the hack (submitted by TGH), which is clearly indicating that the hacker group has successfully breached the Web-mail of Bangladesh Prime Minister office and exported all the emails from the pm@pmo.gov.bd. Due to security issue we are not publishing the password of that above mail id. Earlier this group has taken a major role in the past cyber-war between India & Bangladesh while hacking into Bangladeshi Stock Market, Islami Bank Ltd Bangladesh and few other high profile website of BD. We want to give you reminder that in the time of Islami Bank hacking TGH claimed that they have breached the BD Prime Minister Office(PMO) & BD Parliament Network and gained more than 40 GB sensitive data of BD govt. So it can be expected that time they have stolen the passwords of BD PM. Though Teamgreyhat did not specify the reason of this hack. .

Tuesday, February 21, 2012

International Mother Language Day 2012

The 21st February is regarded as a memorable day in the history of Bangladesh. It is the day in 1952 when the people of Bangladesh sacrificed their lives for the sake of their mother tongue. On this day, the people bow their heads as a token of deep love and respect to the language martyrs. This immortal 21st February was declared by the UNESCO as the International Mother Language Day.


History of 21 February : On 21 March 1948, Mohammed Ali Jinnah, the Governor general of Pakistan, declared that Urdu would be the only official language for both West and East Pakistan. The people of East Pakistan (now Bangladesh), having mother language Bangla, started to protest against this. On 21 February 1952, (8th Falgun 1358 in the Bangla calendar), students in the present day capital city of Dhaka called for a provincial strike. The government invoked a limited curfew to prevent this and the protests were tamed down so as to not break the curfew. The Pakistani police fired on the students despite these peaceful protests and a number of students were killed. Four of them were Abdus Salam, Rafiq Uddin Ahmed, Abul Barkat and Abdul Jabbar [ source wikipedia ]
Yeaer1952 Date 21 February Place:Dahaka (Infront of Dhaka Medical College)

Our Language Movement day or 21st February was recognized as the International Mother Language Day by the UNESCO in November 1999. Considering the Bengalese Nationalism and the importance of the day, the UNESCO has declared it so. The recognition of this day by the UNESCO has increased the glory of our nation in the whole world.



The importance of 21st February is great to the people of Bangladesh. During the observance of the national flag is kept half-mast atop all public and private buildings. People from all walks of life place floral wreaths on the Central ‘Shaheed Minar’. People throughout the country erect ‘Shaheed Minar’ and on this day put garlands of flowers on its altar as mark of profound respect. BTV and Bangladesh ‘Betar’ broadcast special programmes. source

People of Bangladesh can never forget this day. This immortal 21st February is now being observed throughout the world as the ‘International Mother Language Day’ as a token of respect to the supreme sacrifice of the language movement. This day has elevated our image in the international community.
There is a certain resonance which comes with every observance of International Mother Language Day, known as ‘Ekushey’ in Bangladesh. There are the tales of old we recall every time the season of remembrance comes around. And then there are the dreams we keep building upon the old sacrifices, telling ourselves and our children that on 21 February 1952, it was the cause that mattered. It mattered because it was a nation, proud of its cultural heritage, that was jolted into a new awareness of the struggles that lay ahead find out more here International Mother Language Day 2012: On This Day In History
Importance of Mother Language day: Worldwide an estimated number of 6000 languages are spoken. About 60% to 80% of these languages are endangered, meaning that they might not be spoken in 100 years. Ensuring the preservation of languages can improve the quality of education, maintain cultural diversity and support nation building below is an example from a blogger in australia which shows how each country relate to its own way of celebrating international mother language day:

Greg Dickson writes: International Mother Language Day has been around since 2000 and has a noble sentiment of promoting linguistic and cultural diversity and multilingualism.
For many Australians who have English as their mother tongue, there’s plenty to celebrate and we get to do so pretty much every day, moving through our daily lives comfortably surrounded by our first language. Enjoying the artistry and creativity of our rapidly evolving and blooming language as it’s taken up by more and more people across the globe who use it in more and more creative ways. (I’m not being facetious here – seriously, the growth and domination of English is a thing to behold!)


But also spare a thought for the other languages spoken in Australia. And there are dozens and dozens and dozens of them. If you speak something other than English, today, more than any other day, use it. Or you could try finding out what languages your office mates speak. Or find out what other language(s) your cab driver speaks. The other week, I had an interesting conversation with a cab driver who emigrated from Poland decades ago and we chatted about how much he still uses Polish


Yesterday, my cabbie was a guy who arrived from Bangladesh three years ago and speaks Bangla as a mother tongue, which incidentally is the language mentioned on the UNESCO site for International Mother Language Day: 60 years ago, Bangla-speaking students were shot and killed in Dhaka while protesting against plans to use Urdu as the official language of what was later to become independent Bangladesh. That’s how important a mother tongue is – there is no more intimate relationship than the one between your own thoughts and ideas and the language in your head that helps form and articulate those thoughts.
Today, I’m back in the NT where hundreds of school kids who speak an Aboriginal language as their mother tongue are denied an education in their own language and Aboriginal language speaking people have little access to government services in their own language. The NT government’s policy which bans teaching in Aboriginal languages for most of the school day is still in place, despite Australia’s support of the UN Declaration on the Rights of Indigenous People which clearly condemns such primitive policies (see Article 14)
So today, on International Mother Language Day, will you give it some thought? Perhaps a few small gestures of consideration towards linguistic diversity? Maybe just ask those questions about language that you always thought were too dumb to ask. Today, you have an excuse to do so (and you’ll probably find out they’re not silly questions after all)


I’ll try to. I’m going to be extra aware of my privileged position of having English as a mother tongue. I’ll try to listen out for what other languages I hear on the street/bus/TV/radio. I’ll try to not be shy about taking an interest in what languages are spoken by people I talk to today. And I’m going to try to remember to speak as much and as many of the other languages I know, 
Finally youtube video to give you a taste:





Monday, February 13, 2012

Net Tools 2011 a Swiss Army knife for everyone interested in a set of powerful network tools

The Creation
Net Tools is cutting-edge security and network monitoring software for the Internet and Local Area Networks, providing clients with the ability and confidence to meet the challenges of tomorrow's technology. Keeping pace with the industry trends, we offer professional tools that support the latest standards, protocols, software, and hardware for both wired and wireless networks.

The main goal is the creation of high quality software. Net Tools is a very strong combination of network scanning, security, file, system, and administrator tools useful in diagnosing networks and monitoring your PC and computer's network connections for system administrators. Next to the essential core tools it includes a lot of extra valuable features.

It’s a Swiss Army knife for everyone interested in a set of powerful network tools for everyday use. This all-in-one toolkit includes also a lot of handy file and system utilities next to the huge amount of network tools. The menus are fully configurable, so in this way you won’t get lost in the extremely large amount of essential tools. All the additional features will make this application a must have for all system administrators.

There are numerous constructive and valuable applications included in Net Tools that can be used for a great amount of purposes. The latest version of Net Tools is hybrid; it means that it’s capable of working together with applications that are made and designed for Net Tools, so in this way more flexibility and user-friendliness is obtained. This software is designed for the Microsoft Windows OS (Windows 98, NT, 2000, 2003, XP, Vista, 7).

It’s entirely compatible and has thoroughly been tested on Windows XP. With the 175+ tools it is a great collection of useful tools for network users. The size of Net Tools 5.0.70 is approximately 25 Mb.

Contents:

Net Tools 5.0 (build 70) contains a whole variety of network tools. Here is a list of the most important tools:
1) IP Address Scanner
2) IP Calculator
3) IP Converter
4) Port Listener
5) Port Scanner
6) Ping
7) NetStat (2 ways)
8) Trace Route (2 ways)
9) TCP/IP Configuration
10) Online - Offline Checker
11) Resolve Host & IP
12) Time Sync
13) Whois & MX Lookup
14) Connect0r
15) Connection Analysator and protector
16) Net Sender
17) E-mail seeker
18) Net Pager
19) Active and Passive port scanner
20) Spoofer
21) Hack Trapper
22) HTTP flooder (DoS)
23) Mass Website Visiter
24) Advanced Port Scanner
25) Trojan Hunter (Multi IP)
26) Port Connecter Tool
27) Advanced Spoofer
28) Advanced Anonymous E-mailer
29) Simple Anonymous E-mailer
30) Anonymous E-mailer with Attachment Support
31) Mass E-mailer
32) E-mail Bomber
33) E-mail Spoofer
34) Simple Port Scanner (fast)
35) Advanced Netstat Monitoring
36) X Pinger
37) Web Page Scanner
38) Fast Port Scanner
39) Deep Port Scanner
40) Fastest Host Scanner (UDP)
41) Get Header
42) Open Port Scanner
43) Multi Port Scanner
44) HTTP scanner (Open port 80 subnet scanner)
45) Multi Ping for Cisco Routers
46) TCP Packet Sniffer
47) UDP flooder
48) Resolve and Ping
49) Multi IP ping
50) File Dependency Sniffer
51) EXE-joiner (bind 2 files)
52) Encrypter
53) Advanced Encryption
54) File Difference Engine
55) File Comparasion
56) Mass File Renamer
57) Add Bytes to EXE
58) Variable Encryption
59) Simple File Encryption
60) ASCII to Binary (and Binary to ASCII)
61) Enigma
62) Password Unmasker
63) Credit Card Number Validate and Generate
64) Create Local HTTP Server
65) eXtreme UDP Flooder
66) Web Server Scanner
67) Force Reboot
68) Webpage Info Seeker
69) Bouncer
70) Advanced Packet Sniffer
71) IRC server creater
72) Connection Tester
73) Fake Mail Sender
74) Bandwidth Monitor
75) Remote Desktop Protocol Scanner
76) MX Query
77) Messenger Packet Sniffer
78) API Spy
79) DHCP Restart
80) File Merger
81) E-mail Extractor (crawler / harvester bot)
82) Open FTP Scanner
83) Advanced System Locker
84) Advanced System Information
85) CPU Monitor
86) Windows Startup Manager
87) Process Checker
88) IP String Collecter
89) Mass Auto-Emailer (Database mailer; Spammer)
90) Central Server (Base Server; Echo Server; Time Server; Telnet Server; HTTP Server; FTP Server)
91) Fishing Port Scanner (with named ports)
92) Mouse Record / Play Automation (Macro Tool)
93) Internet / LAN Messenger Chat (Server + Client)
94) Timer Shutdown/Restart/Log Off/Hibernate/Suspend/ Control
95) Hash MD5 Checker
96) Port Connect - Listen tool
97) Internet MAC Address Scanner (Multiple IP)
98) Connection Manager / Monitor
99) Direct Peer Connecter (Send/Receive files + chat)
100) Force Application Termination (against Viruses and Spyware)
101) Easy and Fast Screenshot Maker (also Web Hex Color Picker)
102) COM Detect and Test
103) Create Virtual Drives
104) URL Encoder
105) WEP/WPA Key Generator
106) Sniffer.NET
107) File Shredder
108) Local Access Enumerater
109) Steganographer (Art of hiding secret data in pictures)
110) Subnet Calculater
111) Domain to IP (DNS)
112) Get SNMP Variables
113) Internet Explorer Password Revealer
114) Advanced Multi Port Scanner
115) Port Identification List (+port scanner)
116) Get Quick Net Info
117) Get Remote MAC Address
118) Share Add
119) Net Wanderer
120) WhoIs Console
121) Cookies Analyser
122) Hide Secret Data In Files
123) Packet Generator
124) Secure File Splitting
125) My File Protection (Password Protect Files, File Injections)
126) Dynamic Switch Port Mapper
127) Internet Logger (Log URL)
128) Get Whois Servers
129) File Split&Merge
130) Hide Drive
131) Extract E-mails from Documents
132) Net Tools Mini (Client/Server, Scan, ICMP, Net Statistics, Interactive, Raw Packets, DNS, Whois, ARP, Computer's IP, Wake On LAN)
133) Hook Spy
134) Software Uninstaller
135) Tweak & Clean XP
136) Steganographic Random Byte Encryption
137) NetTools Notepad (encrypt your sensitive data)
138) File Encrypter/Decrypter
139) Quick Proxy Server
140) Connection Redirector (HTTP, IRC, ... All protocols supported)
141) Local E-mail Extractor
142) Recursive E-mail Extractor
143) Outlook Express E-mail Extractor
144) Telnet Client
145) Fast Ip Catcher
146) Monitor Host IP
147) FreeMAC (MAC Address Editor)
148) QuickFTP Server (+user accounts support)
149) NetTools Macro Recorder/Player (Keybord and Mouse Hook)
150) Network Protocol Analyzer
151) Steganographic Tools (Picture, Sounds, ZIP Compression and Misc Methods)
152) WebMirror (Website Ripper)
153) GeoLocate IP
154) Google PageRank Calculator
155) Google Link Crawler (Web Result Grabber)
156) Network Adapter Binder
157) Remote LAN PC Lister
158) Fast Sinusoidal Encryption
159) Software Scanner
160) Fast FTP Client
161) Network Traffic Analysis
162) Network Traffic Visualiser
163) Internet Protocol Scanner
164) Net Meter (Bandwidth Traffic Meter)
165) Net Configuration Switcher
166) Advanced System Hardware Info
167) Live System Information
168) Network Profiler
169) Network Browser
170) Quick Website Maker and Web Gallery Creator
171) Remote PC Shutdown
172) Serial Port Terminal
173) Standard Encryptor
174) Tray Minimizer
175) Extra Tools (nmap console & win32 version)

Many extra features and utilities are included in this package!

Download:http://users.telenet.be/ahmadi/nettools.htm

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