Commonwealth Bank SCAM Alert

#SCAM ALERT: hashtag Watch out for this #phishing scam from 'Commbonk'. The scam starts as an email using various display names, each containing the word ‘CommBank’. Unsuspecting recipients who click on the link to view ‘transaction details’ are each led to a different page which redirects to a page using the domain 'commbonk'. According the security company, MailGuard, this is a phishing page masquerading as a fake Commonwealth Bank sign-in page. Don't click on the link and delete email immediately. . The scam starts as an email using various display names, each containing the word ‘CommBank’. Unsuspecting recipients who...

Read More

How to Stay Cyber Safe This Holiday Season

How to Stay Cyber Safe This Holiday Season With the holiday season upon us, it is important to maintain awareness of the many threats posed by cyber-criminals this time of year As the popularity of online shopping continues to increase, so does the number of potential unsuspecting victims for cyber-criminals to exploit. Scammers may target victims through a variety of methods, including via emails, compromised websites, spoofed websites, phone calls, text messages, or unsecured Wi-Fi networks. To help combat the threats posed aby cyber-criminals this holiday season, review the following list of common scams, tips, and best practices: Be Wary of Links and Attachments in Unsolicited Emails Around the holidays, users may receive emails from known retailers regarding sales and coupons,...

Read More

Problem solving tips for helpdesk personnel

Working on a help desk is all about problem solving. Users have problems and look to us for a solution.  We all know that there are some people who are very good at solving problems and there are those who sometimes struggle. The good ones aren't necessarily more technical, they just have an almost uncanny ability to solve problems which have everyone else stumped.  If you are one of those that sometimes struggle, don't worry, it is possible to improve by following some very simple guidelines which we will show you on this site. On this site we will take you through some of the key steps. The examples are all based on a IT help desk but the principles are universal.  We present this guide in the form of several numbered steps. This doesn't mean to say...

Read More