Helpdesk/ IT Support Know inside out Part 2

What Type of Education/real life skill needed for Help desk/ IT Support job ? Normal 0 false false false EN-AU X-NONE X-NONE ...

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Helpdesk/ IT Support Know inside out Part 1

Help Desks are at the nerve centre of many organisations customer service focus. A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only. Functions:  A typical help desk has many/several functions. It provides the users a single point of contact, to receive help on various computer issues. The help desk typically manages its requests via help desk software,...

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